Webcast help: This media broadcast is optimised to be viewed using the following:

Internet Explorer 7 & 8 or Mozilla Firefox 3.0.11
A Windows based operating system (Windows 98 SE, Me, 2000, XP, XP Pro, Vista & 7)
Microsoft® Windows Media® Player Version 9 Series or later
Broadband connection which can download at a data rate greater than 250kbps

If you are having problems listening to the audio broadcast there are a number of things that you should consider when diagnosing the problem. These can be grouped under the following sections:

Operating System
Internet Browser
Media Player
Broadband connection

If you make any changes to your settings, or login more than 30 minutes prior to the live webcast, please close your browser entirely, refresh your page to re-connect to the audiocast.

Operating System
The video broadcast is best viewed on a Windows based PC using the any of the following operating systems:
IE & Firefox on Windows Me
IE & Firefox on Windows 2000
IE & Firefox on Windows XP
IE & Firefox on Windows XP Pro
IE on Windows Vista
IE in Windows 7

These operating systems support at least Windows Media Player Version 9 which is a minimum requirement to listen to the audio stream.

Mac Users

Unfortunately Mac users may experience some problems and are not fully supported at this time. Many Macs users can successfully view the webcast content using Windows Media player for Mac or other compatible players such as flip4mac but some may still have difficulties.
Please be conscious that the broadcast is being implemented in Windows Media format and whilst there are a number plug-ins for Macs which enable you to play these files they can be unstable, particularly for LIVE broadcasts.

To download Windows Media Player for Macintosh please click here:

http://www.apple.com/downloads/macosx/video/windowsmediaplayerformacosx.html

Internet Browser

There are a number of possible Internet Browsers used to view pages on the internet. These include Internet Explorer, Mozilla Firefox, Netscape, and Safari (Mac).
This webcast is best viewed using Internet Explorer or Mozilla Firefox.

To download and install Internet Explorer please follow the instructions at the following link:

http://www.microsoft.com/windows/ie/downloads/default.mspx

To download and install mozilla Firefox please follow the instructions at the following link:

http://www.mozilla.com/en-US/firefox/

Media Player This LIVE audio broadcast uses Microsoft® Windows Media® Player version 9 or later. To prevent any potential problems it is not essential but it is always useful to have the latest version. To download and install the latest versions of Microsoft® Windows Media® Player please click the following links.

Window Media Player: http://www.microsoft.com/windows/windowsmedia/download/

Mozilla Fire fox Add on: https://addons.mozilla.org/en-US/firefox/browse/type:7

Broadband Connections - if you are having problems listening to the stream continuously and there is regular "buffering" or the audio stream is freezing, the problem could be with your broadband connection.

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